François CHABERNAUD

En résumé

Entreprises

• Atos - Head of Process Service Management France

  Bezons 2013 - maintenant In progress: Implementation of ITIL processes on ex-BULL contracts
  Responsible for the implementation of ITIL processes and compliance of ASMM Big rules (Atos Service Model Management) for outsourcing perimeter.
  Responsible of audits : ISAE3402, ITCF, ISOxxxx - Continuous Control Assessment
  Head of teams : Change Managers, Asset & Config Managers, Request Managers, Service Level Managers, Process Service Managers, Knowledge Managers
  Regional process Owner of Claim process
  Career management : year-end interview, goal setting, development plan, training
  

• Atos - Process service Manager

  Bezons 2012 - 2013 Implementation of Service Processes for outsourced contracts.
  Definition and collect of KPIs, definition of improvement plans
  Implementation of internal CAB (Change Advisory Board)
  Implementation of DSR (Daily Service Review)
  Transition & Transformation Management

• Atos - Branch Manager Manufacturing, Retails, Services then Energy & Utilities

  Bezons 2011 - 2012 Monitoring of teams and missions on Industry & Energy perimeter
  Management of 60 team members: Recruitment, Assessment
  Contract expansion
  Bid Management

• Atos - LEAN Manager

  Bezons 2009 - 2011 Productivity audit (Wasquehal, Orléans, Blois, Madrid, Paris)
  Application of LEAN methods to ensure increased productivity on production teams.
  Collect and analyse data, examine teams activities, collect irritants.
  Identify mains drivers linked to diagnostics results, organize workshops to define future steps.
  Define improvment plan with resource allocation, implement daily operational review with daily KPI publication, insure sustainability.
  Implementation of the tactical implementation plan, animation of the Weekly Progress Review and Steering Commitee

Formations

Pas de formation renseignée

Réseau

• Cédric MAJERAC

• France PERRIN

• Matthieu MATTHIEU JARDIN